Returns & Refunds Policy

At FishingAUS, we aim to provide high-quality fishing and camping gear that meets your needs. If you are not 100% satisfied with your purchase, our Returns Policy ensures a hassle-free process.

1. Change of Mind Returns

We understand that sometimes you may change your mind. If you wish to return an item:

  • You must return it within 14 days of receiving your order.
  • The item must be unused, in original packaging, and in a resalable condition.
  • Proof of purchase is required.
  • Exclusions: We do not accept returns on perishable goods, gift cards, clearance items, or custom/special orders.

Refund or Exchange: You can choose a refund to the original payment method or exchange for another product. Shipping costs are non-refundable.

Return Shipping: You are responsible for return shipping costs unless the item is faulty or incorrect.

2. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or different from what you ordered, we will gladly offer a replacement, refund, or store credit.

Steps to Lodge a Return:

  • Contact Us: Email our support team at fishingaus1@gmail.com within 7 days of receiving the item.
  • Provide Details: Include your order number, photos of the issue, and a brief description.
  • Return & Resolution: We will assess your claim and arrange a replacement, refund, or repair where applicable.

FishingAUS complies with Australian Consumer Law, meaning you are entitled to a remedy for any major failure.

3. Warranties & Manufacturer Defects

Many of our products come with a manufacturer’s warranty. If a fault occurs after the standard return period, please contact us for warranty support. Warranty claims are subject to manufacturer terms.

 

4. How to Return an Item

  • Email Us: Contact fishingaus1@gmail.com  with your order details and reason for return.
  • Pack & Ship: Securely pack the item and send it to the return address provided. We recommend using a trackable shipping service.
  • Processing: Once received, we will process your refund or exchange within 5-7 business days.

5. Non-Returnable Items

  • Gift cards and promotional items
  • Custom-made or personalised products
  • Used or damaged items not due to manufacturer faults
  • Perishable or consumable goods (e.g., bait, food items)

6. Contact Us

For any queries regarding returns, please email fishingaus1@gmail.com. Our team is here to help!